IT & organisational consulting

Better IT.
Clearer processes.
Room to grow.

Practical IT expertise for your business. I help you select, implement and improve the IT solutions you need to move forward.

Personal. Practical. Experienced. Consulting since 2009

Matthias Santer
Matthias SanterYour IT and organisational consultant

2009Consulting since

IT + OrganisationBringing technology and processes together

IREB · ISTQB · PMA · ITILEstablished methods. Practical application.

01 / How I support you

The right support.
When you need it.

Hands-on project support

Need additional expertise or capacity to deliver your IT project?

I can help with:

  • Business process analysis
  • Requirements definition
  • IT solution design
  • Finding and selecting suitable IT solutions
  • Testing and acceptance of IT solutions
  • Project management
  • Defining and improving business processes

Building your IT expertise

Looking to develop IT expertise within your team?

I can support you through:

  • Knowledge transfer and coaching for your team
  • A sounding board for strategic IT decisions
Discuss your project

02 / Services & expertise

How I can help

I help you improve your business processes. Even small changes to your IT systems can deliver significant savings and efficiency gains:

  • Reduce costs
  • Save time
  • Improve quality for customers and employees

Efficient processes help you navigate difficult periods and free up resources for new projects.

Areas of expertise

Software testing and test management

Test planning, test case design and management of test execution using ISTQB methods.

Test automation using Java, Selenium WebDriver, TestNG, Applitools, Selenium IDE and Katalon Studio.

Business process management

Documenting and analysing existing processes, designing new processes and supporting process improvement.

Business analysis

Requirements analysis, business and functional specifications, requirements engineering and requirements management.

Project management

Project management using PMA/IPMA methods.

Change management

Change can create uncertainty and resistance. I help people navigate project-related changes using methods from the Neuwaldegg consulting group.

IT operations and service management

Experience as an IT service technician and IT service manager, applying ITIL and COBIT frameworks and ISO/IEC 20000 standards.

04 / Approach & background

My approach

  • Consulting based on ISO 20700 and EN 16114
  • Business analysis based on the IIBA BABOK Guide and related standards
  • Requirements analysis and management using IREB methods
  • Software testing, test analysis and test management using ISTQB methods and related standards
  • Process management based on ISO 9000 and related standards
  • Service management based on ISO/IEC 20000, ITIL and COBIT
  • Project management based on IPMA standards
  • Change management tools (CMC)
  • On-site consulting and remote support via video calls

Let’s talk

Your next project starts
with a conversation.

Tell me what you have in mind. Together, we’ll explore how I can help.